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Customer Service Associate - Product Complaint

Santa Clara, CA
Amick Brown is seeking an experienced Product Complaint Associate for our direct client.

Location: Santa Clara, CA / Remote

Duration: 12 months

Job Description:
  • Acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints.
  • Develops and updates company complaint and inspection procedures to ensure capture and investigation of complaints.
  • Maintains and analyzes problem logs to identify and report recurring issues to quality assurance management and product development.
  • Documents and tracks contact information, reported issues and problems in accordance with company guidelines and external regulatory requirements.
  • May collaborate with other internal groups to respond to product inquiries and issues.
  • May directly answer telephone, hot line, and written or Internet-based inquiries regarding company products.
Survey Tip: Individuals whose primary responsibility is interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions should be matched to Customer Service Representative
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Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.
Regular full-time employees are eligible for the following Amick Brown provided benefits: 
 
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
  • Wellness & Discount Programs

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