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IT Support Technician

Norcross, GA
Amick Brown is seeking an experienced IT  Support Technician  for our direct client.

Location: Norcross, GA
Duration: 7 Months. 

Job Description
  • The IT Regional Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments.
  • The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions and various internal corporate supported business applications.
Roles and Responsibilities
  • Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support
  • Be able to be part of a 24x7x365 on call rotation
  • Document and maintain processes, best practices, knowledge base and training materials
  • Support all building needs including computers, printers, copiers, meetings, A/V, and security
  • Manage or participate in various assigned projects as needed
  • Ensure company and departmental goals as defined by management are met completely and on time
  • Communicate with management to provide timely reporting of issues, status, and resolutions
  • Coordinate the maintainance of Zoom video conferencing units and voice infrastructure hardware via troubleshooting methods.
  • Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure
  • Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
  • Ensure high availability, reliability, and optimal performance of technology systems and services
  • Install software, troubleshoot issues, and respond to alerts from SCCM
  • Miscellaneous building and meeting support requirements
  • Manage local IT vendor relationships and scheduling as required for A/V, Networking, Security, and Printer support
  • Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels
  • Conduct regular inventory counts to ensure accuracy and compliance with processes
Required Skill
  • Associate’s degree or equivalent work experience is required
  • At least 3 years experience supporting a Windows operating system computing environment
  • Strong knowledge of Microsoft desktop operating systems
  • Working knowledge of Active Directory services and various business applications
  • Working knowledge with Cisco wireless infrastructure, switches and routers is desired
  • Experience working in a shipping or manufacturing environment is a plus
  • Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
  • Weekend and non-business hours support required as needed
  • Relevant certifications such as various MCITP, CompTIA and ITIL are desired
  • Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
  • Should be flexible and able to complete projects outside normal daily duties as needed
  • We are an AA/EEO/Veterans/Disabled employer
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.

Regular full-time employees are eligible for the following Amick Brown provided benefits: 
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
  • Wellness & Discount Programs

 

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