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ServiceNow Business Analyst

Sunnyvale, CA
Amick Brown is seeking an experienced ServiceNow Business Analyst for our direct client.

Location: Sunnyvale, CA
Duration: 6 Months. 

Job Description
  • As a ServiceNow Business Analyst you will be responsible for developing a strong understanding between the business needs of the customer and how the ServiceNow application will support those needs.
  • You will be part of a scrum team and you will be responsible to continually design and evaluate application features throughout the Agile lifecycle.
  • You will be responsible to support test activities to validate the requirements are successfully implemented in the application.
Roles and Responsibilities
  • Facilitate meetings with system owners and other stakeholders to gather business requirements
  • Develop supporting materials to facilitate requirement building such as wireframes, sample dashboards, and user journey maps
  • Translate business requirements into user stories for the development team
  • Work with the development team to continuously refine the documented requirements
  • Perform stakeholder engagement, outreach activities, and facilitate Agile ceremonies
  • Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
  • Support testing activities during each sprint
  • Work with onsite and offshore developers to provide insight on business requirements and functional design
Required Skills
  • 7+ years’ business analysis experience in a ServiceNow development environment
  • Excellent communication skills, written and, verbal
  • Excellent organization skills
  • Experience with ITSM, ITIL, Service Now Custom Applications, Upgrades
  • Experience of working in regulated environment is desired.
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.

Regular full-time employees are eligible for the following Amick Brown provided benefits: 
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
  • Wellness & Discount Programs

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