Amick Brown is seeking an experienced Information Systems Technicianfor our direct client.
Location: Norcross, GA Duration: 11 Months
Roles and Responsibilities
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Ensure that all faults are reported in the correct way and in a timely manner
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
Providing first-line support, including on-the-spot diagnosis and rectification of minor faults and problems as and when they occur.
Ensure all multimedia/presentation rooms are maintained in good working order
Perform maintenance visits, on-going technical support and provide advice and information to colleagues in the support team. Communicate effectively to peers, management and customers
Supporting and setting up Audio/Video systems for small to large rooms including public spaces.
Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
Creating and updating tickets
Responding to incoming incidents and/or help requests from end-users
Prioritizing and scheduling tickets and resolutions.
Evaluating documented resolutions and analyzing trends for ways to prevent future problems.
Performing duties with minimum supervision and making good judgment calls for system issues escalation.
Perform quality assurance checks on installations and identify any issues that need resolving, and work in close collaboration with the AV integration team and the project manager to ensure they are resolved.
Responsible for fault finding and technical resolution during the commissioning phase, escalating to third parties where necessary.
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California. Regular full-time employees are eligible for the following Amick Brown provided benefits: