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IT Support Specialist

Sunnyvale, CA
Amick Brown is seeking an experienced IT Support Specialist for our direct client.
Location: Sunnyvale, CA
Duration: 7 Months.

Job Description
  • Simulator Product Development Support
  • Assemble and disassemble simulators for multi-departmental support (simulators, internal HW components for putting sims together/repair)
  • Program and configure simulators and consoles for multi-departmental support (firmware programming, software installation)
  • Test simulator (both software and hardware) and be comfortable and knowledgeable working with PCB and etc.
  • Maintain and track fleet of product development hardware utilizing internal systems
  • Department Engineering Support and Device Fleet Support
  • Qualify new hardware to run on Simulators
  • Be a point of contact for logistics operations including shipping and receiving of simulators from and to department lab
  • Communicate with internal customer support of improved processes and troubleshooting guides
  • Create new troubleshooting guides/processes
  • Help drive and encourage new processes to bring down frequently occurring issues
Required Skills
  • 3+ years of assembly experience building computer systems using common hardware components (motherboards, GPUs, power supplies, etc.) and installing software components (drivers, applications, etc.) on Windows OS
  • Experience working in engineering support functions (electrical PCBs, Software development, IT systems) required
  • Must be familiar with Windows OS environment
  • Must be familiar with MS Office suite
  • Must be a self-starter and takes responsibility and pride in delivering high quality to commitments on time
  • Proactive, lean-in, and can-do attitude and approach to meeting and exceeding commitments
  • Excellent verbal, presentation, and written communication skills with an ability to relate to different people in cross-functional teams
  • Capable of working independently and collaborating across a global organization
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.
Regular full-time employees are eligible for the following Amick Brown provided benefits:
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
  • Wellness & Discount Programs

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