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IT Helpdesk Technician

Auburn, CA

Amick Brown is seeking an IT Helpdesk Technician for a contract role with our direct customer in the public sector.
Location: Auburn, CA
Duration: 6 Months – part time

Roles and Responsibilities
  • Technical support to the end user community
  • PC imaging and deployments/replacements to users
  • IT help desk duties such as answering help desk phone and troubleshooting.
  • Repair of PC hardware, printers, tablets and peripherals
  • Software updates and office application support.
  • Active Directory administration of users and groups
  • Support of all applications typical in a Windows environment - MS Office 365 / Outlook, Adobe, Active Directory
  • Testing, troubleshooting, problem-solving, and maintenance of desktop computer, network, and communication system hardware and software.
Required Skills
  • General IT knowledge of
  • Applications typical in a Windows environment - MS Office 365 / Outlook, Adobe, Active Directory, Web Browsers configuration, Remote Support Tools
  • PC hardware components
  • Basic computer networking knowledge
  • Windows 10 OS
  • Collaboration applications and peripherals – MS Teams, Zoom, Webex, Headphones, Webcams
  • iPhone support
  • Tech Refresh Experience
  • PC Deployments, Profile copy/restore, Reimaging, Wiping procedures
  • Basic methods and techniques of testing, troubleshooting, problem-solving, and maintenance of desktop computer, network, and communication system hardware and software.
  • Work independently and as a cooperative, contributing member of a team.
  • Record keeping/Inventory tracking experience
  • Good communication skills and customer service skills
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.

Regular full-time employees are eligible for the following Amick Brown provided benefits:
 
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
  • Wellness & Discount Programs

 

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