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Amick Brown is seeking an IT Helpdesk Technician for a contract role with our direct customer in the public sector.
Location: Auburn, CA
Duration: 6 Months – part time
Roles and Responsibilities
Regular full-time employees are eligible for the following Amick Brown provided benefits:
IT Helpdesk Technician
Auburn, CAAmick Brown is seeking an IT Helpdesk Technician for a contract role with our direct customer in the public sector.
Location: Auburn, CA
Duration: 6 Months – part time
Roles and Responsibilities
- Technical support to the end user community
- PC imaging and deployments/replacements to users
- IT help desk duties such as answering help desk phone and troubleshooting.
- Repair of PC hardware, printers, tablets and peripherals
- Software updates and office application support.
- Active Directory administration of users and groups
- Support of all applications typical in a Windows environment - MS Office 365 / Outlook, Adobe, Active Directory
- Testing, troubleshooting, problem-solving, and maintenance of desktop computer, network, and communication system hardware and software.
- General IT knowledge of
- Applications typical in a Windows environment - MS Office 365 / Outlook, Adobe, Active Directory, Web Browsers configuration, Remote Support Tools
- PC hardware components
- Basic computer networking knowledge
- Windows 10 OS
- Collaboration applications and peripherals – MS Teams, Zoom, Webex, Headphones, Webcams
- iPhone support
- Tech Refresh Experience
- PC Deployments, Profile copy/restore, Reimaging, Wiping procedures
- Basic methods and techniques of testing, troubleshooting, problem-solving, and maintenance of desktop computer, network, and communication system hardware and software.
- Work independently and as a cooperative, contributing member of a team.
- Record keeping/Inventory tracking experience
- Good communication skills and customer service skills
Regular full-time employees are eligible for the following Amick Brown provided benefits:
- Health
- Vision
- Dental
- 401k with company match
- Paid time off
- Sick Leave
- Short-Term Disability
- Life Insurance
- Wellness & Discount Programs