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Technical Writer

Chapel Hill, NC
Amick Brown is seeking an experienced Technical Writer for our direct client.
Location: Chapel Hill, NC
Duration: 11 Months. 

Description
  • Produce clear, accurate and consistent documentation for use in manufacturing processes as well as the Quality Management System; receive basic instruction on day-to-day work and general instructions on new assignments; use professional concepts and skills; apply company policies and procedures to resolve a variety of issues.
  • Conducts interviews with various users and technical staff to gather data for documentation.
  • May document engineering processes and specifications.
  • Recommends formats responsive to technical and customer requirements.
  • Produces products that conform to the company documentation and quality assurance standards.
  • Produce clear, accurate and consistent documentation for use in manufacturing processes as well as the Quality Management System; receive basic instruction on day-to-day work and general instructions on new assignments; use professional concepts and skills; apply company policies and procedures to resolve a variety of issues.

Roles & Responsibilities
  • Work with manufacturing managers, engineering, quality and other stakeholders to produce and maintain world-class documentation, including but not limited to: manufacturing work instructions, QMS work instructions, SOPs and DOPs.
  • Build and maintain aids and other educational tools for training.
  • Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in training documentation.
  • Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
  • Work with Regulatory team on submission deadlines and requirements as necessary
  • Complete change control steps to release and implement final documentation utilizing our clients document management tool, (i.e. Engineering Change Order (ECO) processing) as required.
  • Conduct validation and verification of technical documentation.
  • Keep abreast of basic requirements for compliance in own area of work and comply with those requirements.
  • Participate as required in training on regulatory issues affecting own area of work. Escalate regulatory compliance questions/issues to the attention of management.

Required Skills
  • Minimum 2 to 5 years as a writer in a technical or medical device/life science environment, or equivalent experience preferred.
  • Minimum Bachelor’s degree in communications, professional writing, English, or equivalent experience preferred. Certificate in technical writing desirable.
  • Verbal communication skills that include responding calmly under pressure; leading content review meetings that result in document approval.
  • Software skills that include improving an existing document template; creating error-free PDF files
  • Strong written and verbal communications.
  • Experience working cross-departmentally to communicate the details of project.
  • Strong experience owning an end-to-end documentation creation process.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • Efficiently and thoroughly address feedback on content from internal customers.
  • Passionate about learning and developing.
  • Enjoys working as part of a team in a collaborative environment
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.
Regular full-time employees are eligible for the following Amick Brown provided benefits: 
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
  • Wellness & Discount Programs


 

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