Amick Brown is seeking an experiencedPC Technician for our direct client. Location:Peachtree Corners, Georgia Duration: 11 Months.
Performs the installation, repair, and preventative maintenance of personal computers and related systems.
Assists in determining suitable software to meet user requirements.
Troubleshoots software and hardware failures and identifies network problems related to computers for individuals (desktop or laptop).
May assist Network Administrator.
Note: Maybe internal and external client-focused for company-hosted web-enabled solutions.
The IT Operations CAM/HSD Technician is responsible for supporting the IT Operations department by performing change/add/move/hardware testing/asset deployment tasks that improves IT efficiencies, facilitate ticket resolution, reduce customer downtime, and help maintain SLA levels.
Process all new hire computer setups
Hardware testing and quality checks
Prepare and meet scheduling requirements for delivery of new hire equipment
Process computers and equipment for terminating employees & contractors
Evaluate, schedule, and perform warranty repairs for returned equipment
Image, re-image, and prep computers for use based on direction from various IT Operations teams
Schedule and assist data transfers for re-imaged or upgraded computers
Provide customer move support
Process termed and legal hold hardware
Identify efficiencies in established processes about job functionality
Deliver IT equipment to local ISI office locations.
Move incoming IT inventory into locked storage, assist with low-level asset entry, and maintain the organization of the inventory room under the direction of the inventory team.
Create IT self-help articles according to the process.
Various other duties and tasks required by the IT Operations management team.
Required: Strong communication, scheduling, and process skills
Required: Strong customer service skills
Preferred: Working knowledge of Microsoft Windows and major computer components (desktop, laptop, monitor, keyboard, etc.)
Preferred: Strong knowledge of computer imaging technologies
Preferred minimum of 2 years of college (related trade school acceptable) or 1+ years of experience in related field(s)
Able to lift 50+ lbs.
Able to use a hand truck to move large boxes and bulk items.
Able to provide own transportation (required)
Subject to a background check
Top skills (Must have skills and Experience)
Strong customer service skills
Strong organizational skills
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California. Regular full-time employees are eligible for the following Amick Brown provided benefits: