To receive, process, and reconcile all field and vendor returns into the Service Depot.
Proactively monitor and expedite the movement of material through the receiving process.
Roles and Responsibilities
Process, disposition, and track related returns o Receive all field returns o Process specific returns requiring sterilization/decontamination to ensure safe handling. o Process all items returned from repair service providers into appropriate inventory locations o Receipt of repairable items to and from external service providers
Manage discrepant returns to enable RMA processing o Communicate with customer service regarding aging DRMAs
Control of returns material storage within RMA Receiving area o Store and dispose of dispositioned instruments/accessories and FRU components.
Dispose bio-hazardous material post sterilization as required and maintain the necessary documentation for disposal.
Follow appropriate safety procedures while handling potentially hazardous chemicals.
Follows manufacturer recommendations for use of cleaning agents.
Report all malfunctioning equipment to appropriate department.
Always keep inventory of supplies and ensure a healthy stock of materials.
Document and maintain complaint reporting checklists (CRC’s)
Identify and communicate gaps in RMA process
Demonstrate strong understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions
Perform other projects or duties that may be assigned
Coordinate transfer of materials to appropriate facilities for further RMA processing and/or repair
Assist FA team on regulatory requirements in resolving “Reportable I/A” events and “Recalled” instruments.
Maintain an excellent attendance record.
Clearly understands problems, areas of risk, and areas for improvement within work unit, including the processes and procedures.
Process purchase orders to support production and service needs.
Identify opportunities and obstacles and take appropriate necessary action to address.
Demonstrate responsibility in adhering to posted work schedules.
Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 1 to 3 years related experience or training; or equivalent combination of education and experience.
Ability to lift 50lbs.
Extensive walking and repetitive physical motion (squatting, bending, lifting, climbing ladders) is required.
Understanding of ERP Business Information Systems (e.g. SAP, Neptune, CRM, Agile)
Proficiency in use of Microsoft Office suite of applications.
Strong verbal and written skills required to effectively communicate with Team members and internal customers.
Acute attention to detail; excellent organizational skills.
Be a motivated self-starter and to learn quickly and apply new knowledge effectively.
Demonstrate the composure required to perform effectively under stressful situations.
Possess good problem solving and decision making skills.
Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational objectives.
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing.
The company was founded in 2010 and is headquartered in San Ramon, California.
Regular full-time employees are eligible for the following Amick Brown provided benefits: