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Customer Service Representative

Peachtree Corners, GA or Sunnyvale, CA
Amick Brown is seeking an experienced Customer Service Representative for our direct client.

Location: Peachtree Corners, GA or SunnyvaleCA
Duration: 6 Months

Estimated pay range: $20 - $25 an hour per client contract and candidate skills, experience and work location.

Job Description
  • Maintains direct contact with customers before and/or after the sale, via email.
  • Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Successfully resolve routine problems in a way that makes sense to recover the customer to our brand while promoting customer advocacy.
  • Continuously provide accurate information with a goal of exceeding customer expectations.
  • Professionally handle inquires through a multi-channel platform while developing strong working relationships with various medical professionals, including high profile surgeons, hospital administration, and field sales representatives.
  • Log all received emails into our customer support SFDC case system.
  • Use judgement to determine when to escalate incidents to Tier 2 and technical teams.
  • Monitor inquiries to identify repetitive issues that may be arising.
  • Strive to be an expert! Learn and maintain a strong understanding of ISI products, processes, policies and resources
  • Accurately process daily order and product returns using multiple business systems
  • Possess general knowledge of financial and regulatory compliance as it relates to sales order and return process
  • Understand and execute on FDA and internal requirements as it relates the complaint reporting process.
  • Possess a good understanding of customer and internal escalations
  • Actively identify areas for process improvement and optimization that will drive department efficiency and create value for our customers
  • Meet or exceed key performance and productivity goals such as quality, service level, knowledge, schedule adherence and other metrics as defined by management
  • Maintain an appropriate level of confidentiality with regard to customer and company data
  • Foster and contribute towards a positive and collaborative culture
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.

Regular full-time employees are eligible for the following Amick Brown provided benefits: 
  • Vision
  • Dental
  • 401k Health
  • with company match
  • Paid time off
  • Sick Leave
  • Long -Term Disability
  • Life Insurance
  • Wellness & Discount Programs

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