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Customer Service Representative
Peachtree Corners, GA or Sunnyvale, CAAmick Brown is seeking an experienced Customer Service Representative for our direct client.
Location: Peachtree Corners, GA or Sunnyvale, CA
Duration: 6 Months
Estimated pay range: $20 - $25 an hour per client contract and candidate skills, experience and work location.
Job Description
Regular full-time employees are eligible for the following Amick Brown provided benefits:
Location: Peachtree Corners, GA or Sunnyvale, CA
Duration: 6 Months
Estimated pay range: $20 - $25 an hour per client contract and candidate skills, experience and work location.
Job Description
- Maintains direct contact with customers before and/or after the sale, via email.
- Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
- Successfully resolve routine problems in a way that makes sense to recover the customer to our brand while promoting customer advocacy.
- Continuously provide accurate information with a goal of exceeding customer expectations.
- Professionally handle inquires through a multi-channel platform while developing strong working relationships with various medical professionals, including high profile surgeons, hospital administration, and field sales representatives.
- Log all received emails into our customer support SFDC case system.
- Use judgement to determine when to escalate incidents to Tier 2 and technical teams.
- Monitor inquiries to identify repetitive issues that may be arising.
- Strive to be an expert! Learn and maintain a strong understanding of ISI products, processes, policies and resources
- Accurately process daily order and product returns using multiple business systems
- Possess general knowledge of financial and regulatory compliance as it relates to sales order and return process
- Understand and execute on FDA and internal requirements as it relates the complaint reporting process.
- Possess a good understanding of customer and internal escalations
- Actively identify areas for process improvement and optimization that will drive department efficiency and create value for our customers
- Meet or exceed key performance and productivity goals such as quality, service level, knowledge, schedule adherence and other metrics as defined by management
- Maintain an appropriate level of confidentiality with regard to customer and company data
- Foster and contribute towards a positive and collaborative culture
Regular full-time employees are eligible for the following Amick Brown provided benefits:
- Vision
- Dental
- 401k Health
- with company match
- Paid time off
- Sick Leave
- Long -Term Disability
- Life Insurance
- Wellness & Discount Programs