IT Support Specialist

Location: Sacramento, CA
Date Posted: 01-11-2019

Location: Sacramento, CA
Duration: 6 months

Amick Brown is seeking an IT Support Specialist for providing desktop support for a customer in the public sector.

 
Responsibilities:
  • General IT technical support, troubleshooting and documentation for customers and internal IT staff Provide desktop, laptop, tablet, printer and software support to users
  • Installation and configuration of desktop software
  • Participate and lead projects for hardware rollouts
  • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment
  • Perform user and system requirements gathering and analysis
  • Determine requirements, design and build for customer use hardware
  • Determine proper installation parameters for software and hardware
  • Monitor system performance and analyze, detect, identify and correct technical problems and deficiencies
  • Escalate issues when required and follow through to a successful resolution

 
Qualifications:
  • Working knowledge, installation and troubleshooting skills with Microsoft Office Suite 2010/2016 and Windows 7/10
  • Understanding of system imaging utilities such as Ghost, TrueImage, and SCCM OSD
  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member

 
Amick Brown, LLC is an Information Technology consulting company providing IT Staffing and managed solutions. Amick Brown is a woman-owned, SBA certified 8(a) Small Business, founded in 2010 and is headquartered in San Ramon, CA with an additional office in Sacramento, CA. Amick Brown’s experienced IT professionals support customers nationwide in the commercial and public sectors. Amick Brown is an SAP Services Silver Partner and is IS0 9001-2015. 
 
Regular full-time employees are eligible for the following Amick Brown provided benefits: 
  • Health
  • Vision
  • Dental
  • 401k with company match
  • Paid time off
  • Sick Leave
  • Short-Term Disability
  • Life Insurance
 
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